Frequently Asked Questions

  • Common matters performed under FLC services include (but varies among tiers):

    • Day-to-day counsel regarding contracts, policies, compliance, vendor/staff/patient issues

    • Risk assessments, document review/redlining, and negotiation support

    • Leadership advisement and decision support for business operations

    • Monthly “strategy sessions” or quarterly “risk reviews”

    • ‍Coordination with accountants and other agency advisors, when needed

    Above services are billed against monthly retainer.

    What’s Not Included (but supported via separate agreement escalation or referral):

    • Litigation representation and contested proceedings

    • Specialized regulatory matters outside our primary focus areas

    • Legal services outside licensed jurisdictions (see jurisdiction FAQ below)

  • Our FLC services are provided through a monthly evergreen retainer. Client funds a trust account each month, and legal services are billed against the retainer as work is performed, based on hourly attorney and staff rates.

    This structure allows clients to receive consistent, proactive legal guidance while maintaining transparency and ethical fee handling.

    Commitment is:

    • Predictable billing (no surprise invoices for covered work in-scope)

    • Minimum term of 2 months - applies to ensure continuity and ROI

    Renewals:

    Your FLC service automatically renews on a monthly basis until you cancel.

    Cancellation Policy:

    Due to the nature of HL’s business operations, we request that you give us a 10-day notice of your desire to cancel your FLC service.

    Refund Policy:

    We do not issue refunds for services rendered. But if unused funds are in your retainer upon your proper notice of cancellation, those unused funds are refundable.

  • Unused funds:

    • Remain in trust

    • Roll forward month-to-month

    • Continue to be available for future legal services

    This ensures clients always have funds available for unforeseen issues.

  • Healthcare Agency Leadership will work directly with your assigned attorney, along with support staff as needed. We communicate with your leadership through a secure client portal.

    Email communication is also available, but you will get a quicker response via your client portal.

  • We work through a process that allows us to map out stakeholders; identify high-frequency decisions; and audit and catalog key contracts/policies to build a risk snapshot. Then we use that snapshot to determine and prioritize legal tasks in need of addressing.

  • We track a simple outcomes scorecard identifying:

    • contract cycle time

    • dispute trends and resolutions

    • closed compliance tasks

    • audit findings addressed, and

    • other issues addressed and avoided.

    Leadership may receive quarterly briefings explaining the details of the outcomes scorecard.

  • Yes! Litigation services are only available to our Fractional Legal Counsel clients.

    Please note: a separate fee agreement and retainer is required for litigation services.

Fractional Legal Counsel

  • Common Contracts:

    • Vendor / supplier agreements

    • Employment / contractor agreements

    • Leases

    • Non-disclosures (NDAs)

    • ‍Service agreements

    • Software as a Service (SaaS) Master Service Agreements (MSAs)

    • Telehealth vendor terms

    • Business Associate Agreements (BAAs)

    Common Policies & Procedures:

    • Employment Handbooks

    • Standard Operating Procedures

    • Compliance policies (including AI usage)

    • Intake forms and operational templates

    • HIPAA privacy & security policies

    • Data access and retention

  • If your service is “Negotiated Audit”, we will identify critical risk points and propose fallback language to keep negotiations moving forward. If the other side won’t budge, we’ll outline other options - such as reframing issues to align interests, deferring contentious terms to a later addendum, or pausing the deal - so your agency can make values-aligned decisions without unnecessary escalation.

    Under our “Basic Audit” service, ongoing legal counsel is not available.

  • We prefer not to have PHI uploaded for contract reviews. However, if PHI is unavoidable, we will discuss if a BAA is appropriate with your agency, and limit review to permitted uses/disclosures under HIPAA.

  • While attorney-client confidentiality already applies when your agency retains our services, we’re happy to execute a mutual NDA if necessary.

  • The flat fee covers one template. For multi-site templates, we’ll identify clause changes that can serve as a master standard version plus optional jurisdiction-specific riders.

    Additional versions may be reviewed separately.

  • Yes - Document Audit services can be expedited for an additional $500 priority fee.

    Please note: Priority availability is calendar-dependent, and expedited service is activated once payment is received (in full) and your document is uploaded to the client portal.

    Also keep in mind: negotiations are dependent on the other party, a specific time frame cannot be promised.

Document Audit

  • We will help you assemble a decision-ready packet that includes:

    • Your settlement position (range, walk-away point, non-monetary terms you can offer/accept)

    • A concise issue list with desired outcomes, and dependencies

    • A timeline of events and key documents relevant to the disputed facts

    • A risk assessment and culture impacts

    • ‍Implementation checklist (applies to a signed mediation agreement)

  • As your representative in a mediation, we advance your interests and negotiation strategies.

    If you are not an existing HL client, we may act as your mediator - a neutral conversation facilitator. We use our P.E.A.C.E. process™ to protect all parties’ dignity and voluntary decision-making.

  • We use separate breakout rooms with a general waiting-room protocol, disable recordings, and set time-boxed caucus rounds to maintain momentum.

    Also, participants are required to agree to mediation etiquettes.

    Note: In-person mediations are available. Contact us for additional pricing.

  • Total fee = $3,900.00

    Breakdown:

    Retainer fee = $1,500.00

    Appearance fee = $2,400.00 (due 24-hours before mediation session)

    Client is also responsible for case expenses, if applicable.

    Note: Mediation representation is included in both FLC evergreen retainer tiers.

  • $2,500.00 per session (2 session max.) (with ½ paid upfront)

    PLUS Admin Fee = $580.00 (paid upfront)

    Agreement drafting = $99.00 (optional)

    Note: Fee can be negotiated between the parties.

Conflict Management

  • 30 minute consults = $200.00

    60 minute consults = $290.00

    Note: Consultation length is recommended based on the information you provide in your “consultation inquiry”. However, you may request a preference.

    Please click here to review our consultation process.

  • Legal Services are provided under Maryland licensure

    Conflict Management Services are offered nationally

General

If your question is not answered above, please contact us.